IT SLA & Maintainance Contracts

 

“The Apple Tree” – Comprehensive Support

• On-site Engineer

 

“A Bag of Apples” – Time Block Support (4 Hr, 16 Hr & 32 Hr packages availiable)

• 8 Hours support per month
• 4 On-site visits per month
• 1 Visit per week, Minimum 1 Hour on-site (from 8 hours)
• 4 hour response time on Business critical systems (Server & Email)

 

“An Apple a Day” – Remote Support Only

• Weekly Server checks (Remotely)
• 4 Hours Remote user/desktop support

 

“One Apple will do” – Server only Weekly Checks

• Weekly Server checks (Remotely)

 

“Apple Slices” – AdHoc Small Business Support

• Call out (Travel)
• On-site Support per hour
Remote Support per hour
• After hour support

Contact us for more information.

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