This is the age of the computer and most small businesses are not able to operate without at least on PC. This is nothing to be ashamed of it is a sign of the times. This does means that anyone in business either needs to become tech savvy or needs to hire a company that provides IT services for small businesses.
There are a number of companies out there that offer IT services of some kind or another. Typically they fall into one of three groups.
Personal IT services
These are companies that will do call outs at a fee to your home to fix a small problem that you are having with your computer. Their technicians will specialise in hardware and software maintenance, but generally to a very basic level. They will be able to fix problems with Microsoft Excel or Word in a jiffy, but if you have a problem with Pastel, they are likely going to be in the dark just as much as you are.
These are the go to guys of the IT services world. They are required to know how to fix just about any problem. They will be able to work on everything from your laptop to your small server. They will be able to set up wireless networks for your office. Any IT services for small businesses that you can think of, they will have a technician to cover. These companies will also likely assign a technician to your company and you will get a personal service.
Large business IT services
These are the big cats. They will have dozens and dozens of technicians available at all hours. they will specialise in everything computer, hardware or software. If there is a system in existence, they will have learned something about it. They are generally more expensive than the IT services for small businesses companies though. You are also not likely to get the attention that you deserve if you are not a large customer.
It is always better to get your IT services for small businesses from a company that specialises in the small business environment. You do not want to call a personal IT technician who may not have the solution or become just another number in a large business IT services company.