Outsourcing your business computer support is a great way to save money. You get all of the technical knowledge at a fraction of the cost of a full time employee. There are a few mistakes that businesses tend to make which cause outsourced business computer support to fail.
Mistake #1: Hands Off
The first mistake that management tends to make is to hire the business computer support company and then leave them to their own devices. This can potentially lead to miscommunication and disparity between your needs and what the support company thinks your needs are. The best thing to do is to make a single person the point of contact between the two companies. This way any questions that come through will come through one person and the IT company will know that any requests from that person are authorized and can be dealt with.
Mistake #2: All Will Be Well
Another mistaken assumption is that once you hire business computer support services all the issues and challenges will go away. Even if you revamp your entire system, there will still be problems. Software and users tend to clash, hardware does crash. That is why most IT support companies like to operate on a retainer basis. This means that they will be able to help you with any problems that arise as they arise. Make sure that you have a way for these issues to be reported to the IT support and that they have access to the system to fix the issues as quickly as possible.
Mistake #3: Lowest Price is Best
It can be very tempting to accept the lowest bid when you are interviewing IT support companies. This is not necessarily the best idea. It is possible (though not guaranteed) that the lowest bid is low as they do not have the experience that higher priced companies have at their beck and call. The best plan is to find that middle road between cost and experience. The more experience the company can showcase, the more likely they are to be able to solve any IT problem quickly. The faster the problem is solved the less it is going to cost you.