ITSM goes global

Supporting your organization’s global strategy can be a real struggle. More than any features, you need tools that empower people to embrace change.

We live in a globalized world. What used to be our point of focus, a specific local market, is now a vibrant global village with no frontiers and no limits. This new setup has generated new trends, new opportunities and a lot of new, pressing needs. Organizations tend to expand their operations, either physically or virtually, all across the globe; and need their infrastructure to be able to support their plans.


Read more here…

What Do IT Support Services Do?

A lot of companies, especially the small to medium enterprises, outsource their IT support. There is nothing wrong with that, but there is sometimes a little confusion about what IT support services actually can and cannot do.

[Read more…]

IT Consulting the Smart Way

It makes a lot of sense for small to medium enterprises to outsource and use IT consulting companies for any large IT projects that they may have. You get experienced workers without the problem of having to keep them occupied after the project is finished. But there are a few things that you should do to protect yourself from all of the fly by nights out there.

[Read more…]

Hire or Contract IT Support?

There are things in business that can be outsourced and some that should be kept internal. What you do with your IT support depends a great deal on what your company structure is and what your budget is. So do you hire or contract IT support?

[Read more…]

Why IT SLAs Are a Good Idea

Outsourcing is the latest and greatest way for companies to cut down on operating costs. There may be a few tasks which need to happen on a regular basis, but not often enough to warrant having a full time, or even part time, employee on the payroll. Some services work well on an ad hoc basis, such as recruitment. Others work far better with a service level agreement, IT services for example. Why are IT SLAs a better idea than ad hoc work though?

[Read more…]

When Do You Need An IT Services SLA?

When it comes to outsourcing your IT support, there are two options. You can sign and IT services SLA or you can have an ad hoc agreement with the IT support company. Which do you choose?

[Read more…]

Why IT Services For Small Businesses Instead of Personal

This is the age of the computer and most small businesses are not able to operate without at least on PC. This is nothing to be ashamed of it is a sign of the times. This does means that anyone in business either needs to become tech savvy or needs to hire a company that provides IT services for small businesses.


There are a number of companies out there that offer IT services of some kind or another. Typically they fall into one of three groups.

[Read more…]

IT Outsourcing Considerations

Many small businesses are not able to cover all of their IT requirements in-house. Either they have infrequent problems that do not warrant the employing of a full time technician or they do not have the budget to cater for the salary of a full time technician. Fortunately, there is the option of IT outsourcing. There are a few things that you need to consider when you do IT outsourcing.
[Read more…]

Clarify Your IT Service Level Agreement

Outsourcing certain areas of business has become a far more popular choice for small to medium enterprise owners. It is not only a cost effective solution, but it can also ensure that you get the most professional assistance in these areas. Outsourcing does often require the setting up of an IT service level agreement to ensure that both parties are aware of what is required and expected of them.

[Read more…]

IT Service Agreements: Don’ts

IT service agreements can be great time and money savers; however, they can also cause a lot more trouble than they are worth. These kinds of agreements need to be put in place at the right time and for the right reasons. Some reasons for the failure of these agreements are outlined below.

[Read more…]