When Do You Need An IT Services SLA?

When it comes to outsourcing your IT support, there are two options. You can sign and IT services SLA or you can have an ad hoc agreement with the IT support company. Which do you choose?

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Why IT Services For Small Businesses Instead of Personal

This is the age of the computer and most small businesses are not able to operate without at least one PC. This is nothing to be ashamed of it, it is a sign of the times. This does means that anyone in business either needs to become tech savvy or needs to hire a company that provides IT services for small businesses.

There are a number of companies out there that offer IT services of some kind or another. Typically they fall into one of three groups.

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IT Outsourcing Considerations

Many small businesses are not able to cover all of their IT requirements in-house. Either they have infrequent problems that do not warrant the employing of a full time technician or they do not have the budget to cater for the salary of a full time technician. Fortunately, there is the option of IT outsourcing. There are a few things that you need to consider when you do IT outsourcing.
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Clarify Your IT Service Level Agreement

Outsourcing certain areas of business has become a far more popular choice for small to medium enterprise owners. It is not only a cost effective solution, but it can also ensure that you get the most professional assistance in these areas. Outsourcing does often require the setting up of an IT service level agreement to ensure that both parties are aware of what is required and expected of them.

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IT Service Agreements: Don’ts

IT service agreements can be great time and money savers; however, they can also cause a lot more trouble than they are worth. These kinds of agreements need to be put in place at the right time and for the right reasons. Some reasons for the failure of these agreements are outlined below.

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Power their Potential with Intel based Tablets

Intel 10.1 Tablet - Android

Choosing Your Business IT Support Services

Not all companies are able to afford to hire their own IT support technicians, yet, because of the age we live in, they are a necessary expense. The alternative is to enlist business IT support services. It is vital that the correct business IT support services are chosen. The following aspects need to be considered.



No relationship can be successful without trust. [Read more…]

Nimble Case Study : Leading Google Apps Partner VIWO Gets Nimble


“Nimble is unique when it comes to its market product offering, because it has the only unique social integrated CRM for SMB customers”SL-vw

Crisantos Hajibrahim

CEO, Viwo Inc.

Industry: Information Technology and Services



Nimble Adds Three New Integrations that Rock the #SocialSelling House

Our Focus on Integrations Continues

Today is another step forward for our growing Nimble Apps Marketplace. We  welcome three new technology partners—Zapier, FreshDesk, and Import2.  These integrations further empower our customers to engage across  multiple social networks from their Nimble account.

Our  team is acting on its promise to help our developer community make  Nimble ever more efficient and productive, so professionals and  collaborative teams can accomplish their tasks from one central social  relationship management platform. With  these integrations, Nimble customers can chose to connect with the  exact features that matter to them and their own customers.


Today’s New Integrations


Use Zapier to integrate Nimble into your favorite business applications. Connecting web-based apps has  always been a challenge. Either users did it manually themselves or  hired a programmer to sync apps with complicated APIs. Zapier helps  business people, who know their time is better spent connecting with  customers, by syncing the web services they are already using on a daily  basis to increase productivity and results. Think of Zapier as an If  This, Then That (IFTTT) for business users.

With Zapier connected to Nimble you can automatically:

  • Send new Salesforce.com leads into Nimble for more effective social selling.

  • Send new QuickBooks customers and vendors into Nimble to nurture and manage relationships.

  • Send new GoToWebinar attendees into Nimble for more effective customer engagement.

Just  drag and drop the icons for Nimble and your favorite web app into  place, select the information to transfer and Zapier does the rest.  Follow Zapier on Twitter.


The  Nimble-Freshdesk integration enables agents to see full customer  records from within a Freshdesk help ticket. Freshdesk is a cloud-based  help desk software system that allows organizations to support their  customers through email, phone, website, Facebook and Twitter. Its  simple yet powerful features make Freshdesk a great solution for  startups to enterprises.  Freshdesk  and Nimble work together to create a “social help desk” that keeps  business owners and small teams organized with the most up-to-date,  accurate information available about their customers.

With Freshdesk connected to Nimble you can easily:

  • View Nimble contact details from the Freshdesk support ticket
  • Import new contacts into Nimble from Freshdesk
  • Review Freshdesk customer email and social conversation history in Nimble

For more information, visit the Freshdesk website, Facebook page, and Twitter.


Import2 for Nimble is a complete data import solution for Nimble. It helps customers  import all accounts, contacts and sales activity history into Nimble  from other CRMs, such as Salesforce.com, Zoho, SugarCRM, SalesLogix,  Highrise and many others. It’s as easy as clicking one button. Import2  believes that users should be able to control the data they store in  cloud apps they use, making moving data in and out of apps simple.  Importing data quickly, accurately and with confidence continues to be  one of the most sought-after items on productivity wish lists. Follow import2 on their website and on  Twitter.

With Import2 connected to Nimble you can easily:

  • Transition your entire company’s customer info into Nimble from legacy CRM systems
  • Easily migrate new sales reps to Nimble from a variety of contact products

Onward and Upward

We  are committed to giving your business even more ways to close the  marketing and sales loop. Our Apps Marketplace already hosts a  collection of social business tools and applications that extend the  power of Nimble by offering lead capture and analytics, email marketing  support, and more. Current Apps Marketplace partners include HubSpot, HootSuite, MailChimp, Wufoo and Rapportive.

Nimble is always on the look out for cool applications that will add value to our community. If you are a developer with an interest in building into the Nimble social business platform, please check out the Nimble Developer Portal and contact us with any questions.

Please let us know what you think of these additions to the Marketplace. As always, your guidance and support inspire us as we move Nimble forward.

Start your free trial of Nimble today!

Thanks to Alyson @ Nimble Original Post

Nimble Case Study : Nimble’s integrated communications help Applied Storytelling shorten the sales cycle


“Nimble is like my morning newspaper now… it allows me to scroll through and se what’s going on, what conversations are happening out there, what topics pop up. It allows me to have greater reach than I’ve had in the past”

Matthew Kruchko

Managing Director, Applied Storytelling

Industry: Marketing and Advertising