How to Fix Problem With Wireless Adapter or Access Point Error Message

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Pepwave Surf On-The-Go

2 years in a row, the Pepwave Surf has been awarded Top Product by 5-star performance coupled with proven reliability, you can be sure the Surf will stand up to the challenge when others fail.

Ultimate Wi-Fi Travel Router, 2.4GHz or 5GHz, 1x USB 3G/4G, 150 Mbps Throughput, 802.11 b/g/n, 1x 10/100 Ethernet, 4x SSID, 5dBi Dual-band Omni Antenna, 2 x Suction Cups


Get Heavy-Duty Networking. While Traveling Light.

Unlimited Wi-Fi connections. Multiple profiles. Extended-range radio performance. All from a single device that fits in the palm of your hand. The Pepwave Surf On-The-Go packs incredible networking power into a space-saving package that goes wherever you go.

Introducing the Swiss Army Knife of Mobile Web Access.

Featuring an array of advanced connectivity options, the Pepwave Surf On-The-Go is one powerful little solution for multi-device, multi-user, on-the-road wireless connectivity. Use it as a Wi-Fi repeater to expand coverage over a wider area. Connect your 4G/3G modem and use the Surf On-The-Go as a travel router. Make wired devices, such as printers, play nice with wireless networks. And share a single paid Wi-Fi connection among your laptop, tablet, and smartphone. With the Surf On-The-Go, you get all the mobile connectivity tools you need in one easy-to-carry, simple-to-use device.

Why Look for a Hotspot when You Can Bring Your Own?

Whether you’re in the center of everything or the middle of nowhere, hotspots never seem to be available when you need them. But with a 4G/3G modem and the Pepwave Surf On-The-Go, you can create your own hotspot wherever you are, even in a moving vehicle. The Surf On-The-Go lets you wirelessly share your mobile high-speed connection, too, so be prepared: when other wired or wireless connections fail, you might just become everyone’s new best friend.

Forget about Profiles and Settings. Surf On-The-Go Remembers.

SSIDs. Passwords. Profiles. They’re tough to remember and inconvenient to set up, especially when you’re traveling with multiple devices and visiting multiple locations. Whether you travel once in a while or frequently, the Surf-on-the-Go keeps all your login details in mind, freeing you to concentrate on what’s important. You can even set up favorite locations and switch between them in a flash, putting you online and in business more quickly and easily than ever.

The Internet. Now Available in Pocket-Size.

Small enough to comfortably slip into a jacket pocket, the Pepwave Surf On-The-Go packs a lot of performance into its 3.7-inch x 3.6-inch (9.4 cm x 9 cm) frame. From a specially designed antenna that puts even distant Wi-Fi networks within reach to connectivity for an unlimited number of wireless devices, everything about the Surf On-The-Go says “big.” Except the size. Did we mention that the Surf On-The-Go is small?

Peplink/Pepwave Update: New Router Utility App for iOS and Android & Firmware version 5.4.7 released


Monitor and control all your Balance and MAX routers* from any iOS or Android device with the new Router Utility app. Ready when you are, wherever you are, the Router   Utility app gives you instant insight into device status, events, bandwidth usage, and more. With full support for push notifications, you’ll know immediately whenever there’s an important status change or performance issue, helping you to keep small glitches from becoming major problems.

Keep Traffic Moving with Anywhere, Anytime Green Light Checks.
Check the status of all your Balance and MAX routers with the Router Utility’s dashboard and traffic light   indicators.
With just a quick glance, you get the peace of mind of knowing that your network’s healthy.
And if there is a problem, it’s easy to drill down and inspect SpeedFusion VPN parameters, bandwidth and statistics, CPU load, and more from any iOS or Android device.

Monitor and Control from the Palm of Your Hand.

Check Device Status. Monitor WAN Status, External IP Addresses, and SpeedFusion VPN Links.

Inspect Event Logs. Keep an eye on router event logs using any iOS or Android device.

View Bandwidth Statistics. Get up-to-the minute insight on bandwidth usage and throughput across your WAN.

Maximum Mobile Control at Your Fingertips.

Our Router Utility gives you new ways to monitor and control your MAX mobile router anywhere you can use your device.

See How You’re Connected. Just check the Router Utility’s dashboard on your device to instantly see which SIM and cellular provider your MAX mobile router is using.

Adjust Connection Priorities on the Fly. Simply tap and swipe to connect your MAX to a Wi-Fi hotspot or change 4G LTE/3G connection priorities.

Automatic Cellular WAN Status and SpeedFusion Alerts.   Keep tabs on cellular WAN and SpeedFusion status with push notifications on your iOS or Android device.

*System Requirements:

  • This app requires connectivity to a Peplink Balance / Pepwave MAX router (running Firmware 5.4.0 or later) and will not work without it.
  • Push notifications require Firmware 5.4.7 or later.
  • iOS version: compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad. Requires iOS 5.1 or later. This app is optimized for iPhone 5.

Case Study: St. John’s Ambulance provides better care with Balance/MAX


St. John’s Ambulance Provides Better Care with Balance/MAX


Whether St. John’s Ambulance Service in Australia is en route, on scene, or back at headquarters, 100% uptime and seamless failover is critical to delivering superior patient care.

So too is the ability to quickly transfer medical records and communicate via video conference without lag and drop-outs.


To meet its mission, St. John’s uses the Pepwave MAX 700 Mobile Router and multiple cellular links for high internet speed, unmatched durability and 100% uptime, with significant savings.


  • Deployment: MAX 700 installed on all emergency response vehicles with a Peplink Balance 710 at headquarters to enable SpeedFusionTM
  • Winning factors:
    • Bonds multiple cellular links for smooth and reliable communication
    • Transfers large medical records quickly and easily
    • Video conference calls are of high-quality and lag-free


Accomplish your Mission with Peplink/Pepwave
Whatever the mission, the MAX 700 delivers the speed, reliability, and durability your customers need to make it happen.

Learn more at


Case Study: Peplink Keeps Cornell Connected

Peplink Keeps Cornell Connected

Ivy League school, Cornell University’s main campus is situated in Ithaca, New York and it has a medical campus in New York City.

To assist staff and students who travel the 225 miles between campuses, Cornell offers an express bus service.

While most of the commuters would prefer to get some work done during the more than four-hour trip; the route is quite rural and cellular connectivity can be spotty at times.


To keep the users online and productive, Cornell officials knew they needed a solution that supports multiple carriers and offers seamless failover.

After researching various options, they easily decided on the Pepwave Mobile MAX 700 multi-cellular router with SpeedFusion™ technology.


  • Deployment: MAX 700 (bus) and a Balance 580 (main campus).
  • SpeedFusion bonds the bandwidth from multiple wireless providers with seamless failover.
  • Winning factors:
    • Provides a reliable, high-bandwidth mobile hotspot, even in rural areas.
    • Eliminates dead zones and provides uninterrupted mobile Internet –  anywhere.
    • Top-level performance with ROI in only two months.


The MAX 700 gets an A+ in Mobile Connectivity!

Fast, dependable, and tough, the Mobile MAX 700 is a complete mobile connectivity solution that keeps everyone productive on the road, even when traveling through rural areas.

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Pepwave MAX Mobile Router

           The Pepwave MAX mobile router gives you the ultimate in mobile connectivity. With the ability to combine a variety of wireless services, the MAX gives you maximum reliability through automatic link failover and scalability with multi-WAN load balancing and SpeedFusion™ bandwidth bonding. The Pepwave MAX brings wireline reliability to environments where no other solution can.

SpeedFusionTM Bonding Technology Packet Level Bandwidth Bonding

SpeedFusion bandwidth bonding automatically distributes traffic across wireless links, increasing connection stability and making maximum use of all available bandwidth. And you can scale your bandwidth as you go simply by adding extra 4G LTE, 3G, or other wireless connections at any time. The MAX automatically switches to lower priority connections when primary connections fail due to signal or coverage issues. Your connection stays fast, and you stay seamlessly connected and productive.

Seamless Failover Don’t Let Stalled Connections Slow You Down.

The MAX automatically switches to lower priority connections when primary connections fail due to signal or coverage issues. And thanks to persistent session roaming powered by SpeedFusion technology, failover between fixed and mobile links is completely seamless. With other technologies, failover terminates existing connections, creating costly downtime. With SpeedFusion persistent session roaming, you won’t miss a beat when your MAX switches between connections.

Certified Industrial Durability Go Where Your Work Takes You. Without Worrying about Your Networking Equipment.

Built to withstand temperatures from -40 to 65°C and featuring ESD/surge protection for all ports, the Pepwave MAX is designed for worry-free performance everywhere you roam. Add industrial-grade shock/vibration resistance (EN 61373:1999 IEC 61373:1999), a terminal block for reliable power sourcing, and a rugged 10V-32V DC power supply, and you’ve got a mobile router that can take anything the road can dish out.

Embedded 4G LTE or World-Mode 3G Modems GSM HSPA and CDMA EVDO. Standard.

Leave your external GSM and CDMA modems behind. The Pepwave MAX BR1 and HD2 features integrated 4G LTE or world-mode 3G modems for instant connectivity anywhere you go. Need more flexibility? The MAX 700 features USB interface supporting 100+ USB modems from carriers worldwide. And because the MAX is easy to configure and shock/vibration resistant, you can give your mechanic a break.

Military-Grade VPN Encryption  256-bit AES Encrypted VPN Bonding. High Security for the Open Road.

The MAX is ideal for public safety and sensitive private communications. Our revolutionary SpeedFusion technology allows you to use all available Internet links to load balance and failover your traffic through 256-bit AES encrypted VPN tunnels. Since our SpeedFusion technology is designed from the ground up for multiple Internet connections, you can be assured of a secure connection wherever you are.

Dual-Radio Wi-Fi Functionality Wi-Fi Connectivity Is a Two-Way Street.

Featuring built-in 802.11n Wi-Fi, the Pepwave MAX let you connect to a Wi-Fi source as WAN, cutting costs and increasing bandwidth. Need to share access with your other Wi-Fi devices? The MAX also features a built-in Wi-Fi access point bringing wireline reliability to all your devices that no other solution can.

Up to 7 Internet Connections 7 High-Speed Lanes. 0 Traffic Jams.

The Pepwave MAX combines as many as seven 4G LTE / 3G, VSAT, WiMAX, Wi-Fi WAN, and other mobile connections to deliver consistently high speeds and 100%      uptime. Bond up to four USB modems and add broadband landline connections for blazing data transfer anywhere, anytime.

Cap- and Cost-Aware Routing Keep Your Eyes on the Road. Not Your Odometer.

The Pepwave Max’s bandwidth usage monitor allows you to prioritize connections by cost and data allowance. The MAX automatically monitors data volume and switches connections to minimize your cost while maximizing your speed, so you can stop worrying about expensive data overages and just drive.

Centralized Management  Manage Your Entire Fleet from a Single Dashboard.

Track your fleet, keep an eye on mobile resources, and update firmware and profiles from one interface, anywhere and anytime. The Pepwave MAX even features auto-provisioning to keep things running smoothly when you’ve got better things to do than manage your mobile network.

GPS Location Service Track Your Fleet from Across Town. Or Around the World.

The Pepwave Max’s built-in GPS location service lets you keep tabs on fleet vehicles wherever they may be. Easy to interface with external GPS systems, MAX GPS fleet tracking maximizes resources and team coordination while improving safety and productivity.

Peplink Balance: How to create Outbound Rules?

The How-To guide for configuring Outbound Rules on Peplink Balance Multi-WAN Router using Outbound Traffic Manager.

Peplink Balance: Site-to-Site VPN Sub-Second Session Failover

Demonstration of the sub-second session failover of Site-to-Site VPN on Peplink Balance Multi-WAN Router under its Extreme setting.

Peplink Balance: What is Drop-in Mode?

Introduction to the Drop-in Mode feature of Peplink Balance Multi-WAN Router.

How to Configure WLAN Controller?

An introduction on how to configure WLAN Controller using Peplink Balance Web Admin Interface.