Media Monitoring for Customer Service | Our Social Times

As you may well have seen, Social Media has mainly been used to market business online in order to gain more leads and untimately sales. However, there has been an increasing trend to use Social Media platforms as a Customer Service tool to engage with customers. Thanks to oursocialtimes for a great article showing how the different social platforms are performing in the Social Customer Service space.

Read the full article here…

Looking for a social CRm solutions that will drive leads/sales as well as keep you plugged into Social Customer Service to your customers? Then why not try out Nimble for 30 days, FREE.

PC Tune Up Kit

Introduction:

When it comes to keeping your workstation running optimally, maintenance is the key.
At Green Apple IT we have put together a PC Tune-up kit to revive your old and sluggish machine, within reason, of course.

Scope of Work:

• Clean dust from chassis.
• Remove temporary files, deleted items, internet files, cookies, history, schedule hard drive defrag.
• Clean logs, check updates on operating system and anti-virus.
• Hardware, software audit and license audit, with electronic summary for your records.

Contact us today to schedule an appointment.

IT SLA & Maintainance Contracts

 

“The Apple Tree” – Comprehensive Support

• On-site Engineer

 

“A Bag of Apples” – Time Block Support (4 Hr, 16 Hr & 32 Hr packages availiable)

• 8 Hours support per month
• 4 On-site visits per month
• 1 Visit per week, Minimum 1 Hour on-site (from 8 hours)
• 4 hour response time on Business critical systems (Server & Email)

 

“An Apple a Day” – Remote Support Only

• Weekly Server checks (Remotely)
• 4 Hours Remote user/desktop support

 

“One Apple will do” – Server only Weekly Checks

• Weekly Server checks (Remotely)

 

“Apple Slices” – AdHoc Small Business Support

• Call out (Travel)
• On-site Support per hour
Remote Support per hour
• After hour support

Contact us for more information.

IT Support Service Offerings from Green Apple IT

 

The Apple Tree” – Comprehensive Support

• 2 Visits per week
• 1-2 Hours per visit
• Unlimited Remote Support
• 4 hour response time on Business critical systems (Server & Email)

 

A Bag of Apples” – Time Block Support

• 8 Hours support per month
• 6 On-site visits per month
• 1 Visit per week, Minimum 1 Hour on-site (from 8 hours)
• 4 hour response time on Business critical systems (Server & Email)

 

An Apple a Day” – Remote Support Only

• Weekly Server checks (Remotely)
• 4 Hours Remote user/desktop support

 

One Apple will do” – Server only Weekly Checks

• Weekly Server checks (Remotely)

 

Apple Slices” – AdHoc Small Business Support

• Call out (Travel)
• On-site Support per hour
• Remote Support per hour
• After hour support

 

Are you unhappy with your current IT Support or IT Service provider?

Many SMME and SME companies do not have an official IT department in place and this function is normally run by non-IT staff. If this function is outsourced is primarily serviced by a junior ‘clicker’ or a IT Service Provider that is over charging and under delivering for IT Services without allowing the SME to understand what exactly has been done. Traditionally speaking, a closed book approach is often used making the SME dependent on their outsourced IT support. These IT providers get away with this as the SME is often too busy trying to run their business.

Green Apple IT (GAIT) provide our clients this service with a reporting function allowing our clients to be educated at the same time. With no additional cost to company, we believe that by educating an internal resource reduces the smallish IT niggles e.g. basic desktop / user error, printer set up etc which would normally be deducted from the standard industry hourly support fee.

At GAIT we manage the IT requirements of your company with regards to design, supply, implementation, advice and services which redefines and increases productivity across all business functions

Our success factors come from a few KEY strengths;
• High levels of professionalism and established internal support infrastructure
• Years of experience in the IT industry
• Direct access to all the leading manufacturers
• Best practice procedures & compliance

IT benefits;
• Prompt telephonic response and remote support
• Daily support available with immediate business critical support service in place
• High level technical solution relating to desktop operating systems, desktop applications, server’s, network operating systems

Network Design;
• Documentation of design and implementation plans
• Recommendations for deployment, design and / or quality of present and or future projects
• Detailed recommendations on hardware and technology roadmaps for future growth
• Post installation assessments and audits

Technology deployments are run as tightly scheduled projects with;
• Set deadlines
• Measurable goals
• Ongoing monitoring
• Audits

Value Added Services;
• Web Design, development and Hosting
• Online marketing. SEO & Social Media integrated community services
• Email campaigns and Analysis reporting
• Shopping Cart design and set up
• Marketing & Communication strategy

Contact us here…

 

Virtualization Solutions for your business

Desktop virtualization
No need for overpriced desktops, use  virtualized & thin clients to reduce your capital expenditure

Server infrastructure
Use your expensive server infrastructure wisely, optimize it with our virtualization solutions

Computer labs & training centers
Standard predetermined environments  can be better managed by virtualization.. This saves you time, effort and money

Call centers & disaster recovery
Call centres run on specific software that in most cases does not require expensive desktop & servers to run. Simplify setup by virtualizing your call centre environment.

 

Desktop Support Solutions

Remote Desktop Support
Desktop support when you need it most by someone that actually knows how to help, remotely without you having to wait.

On-site Desktop Support
When you need that friendly face, helping you through the frustrations you may be facing, we will assist.

Server & Infrastructure support
Preventative maintenance to look after the most important IT hardware in your business.

IT Service Management
What would all of this be with out structured management of the service? Best practices in the IT industry ensure that you and your business interests.