ITIL Consulting

ITIL® (the IT Infrastructure Library®) is the most widely accepted approach to IT service management in the world. ITIL® provides a comprehensive and consistent set of best practices for IT service management and other specific IT disciplines, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

The ethos behind the development of the IT Infrastructure Library® is the recognition that organisations are increasingly dependent upon IT to satisfy their corporate aims and meet their business needs. This growing dependency leads to growing needs for quality IT services – quality that is matched to business needs and user requirements as they emerge.

This is true no matter what type or size of organisation, be it government, a multinational conglomerate, a decentralised office with either a local or centralised IT provision, an outsourced service provider, or a single office environment with one person providing IT support. In each case there is the requirement to provide an economical IT service that is reliable, consistent and of the highest quality.This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world’s leading businesses.

What does ITIL Cover?
• Availability Management
• Capacity Management
• Change Management
• Configuration Management
• Financial Management
• Incident Management
• IT Service Continuity Management
• Problem Management
• Release Management
• Service Desk
• Service Level Management