When something inevitably goes wrong, it usually happens at the worst possible time. If your technical support isn’t available to assist, or takes forever to solve your problems, you’re losing time and money.
The solution: guaranteed response times and after hours support with Service Level Agreements (SLAs) that meet YOUR business needs. In addition, managed IT services offer access to the front of the support queue, and Tier 3 technicians, to ensure your problems are dealt with quickly and effectively every time.
More in the series : Stop putting out fires and leverage real business value from your IT Solutions