“The Apple Tree” – Comprehensive Support
• 2 Visits per week
• 1-2 Hours per visit
• Unlimited Remote Support
• 4 hour response time on Business critical systems (Server & Email)
“A Bag of Apples” – Time Block Support
• 8 Hours support per month
• 6 On-site visits per month
• 1 Visit per week, Minimum 1 Hour on-site (from 8 hours)
• 4 hour response time on Business critical systems (Server & Email)
“An Apple a Day” – Remote Support Only
• Weekly Server checks (Remotely)
• 4 Hours Remote user/desktop support
“One Apple will do” – Server only Weekly Checks
• Weekly Server checks (Remotely)
“Apple Slices” – AdHoc Small Business Support
• Call out (Travel)
• On-site Support per hour
• Remote Support per hour
• After hour support